Important Notice for Light Stick Purchases:

All light sticks may be opened by Music Plaza prior to shipment for functional testing and quality assurance. This process helps prevent customers from receiving defective items, especially since replacements may not be readily available before events or concerts.

If you prefer to receive a factory-sealed item without inspection, please contact us in advance to check availability, or refrain from purchasing.

Thank you for your understanding.

BIGBANG Light Stick Purchaser,

We would like to inform you of an important update regarding the BIGBANG Light Stick.

We have identified a common issue with the beads on top of the light stick, as they are fragile and were manufactured without sufficient protection. As a result, many customers have reported receiving items with broken beads.

To prevent this issue during shipping, we will carefully remove the beads from the light stick and place them in a separate envelope included within the package.

Upon receiving your item, you will need to insert the beads into the small holes at the top of the light stick. The fit may be slightly tight, but they can be inserted without difficulty. Please refer to the provided image for guidance on how to attach them.

We apologize for any inconvenience this may cause and appreciate your understanding.

 

UNBOXING VIDEO REQUIRED.

Important Notice: Pre-Shipment Inspection & Final Sale Policy

Due to multiple reports of damage with this item, we are taking extra precautions to ensure your order arrives in perfect condition:

• Pre-Shipment Inspection: Our staff will open and inspect the figure to verify its condition and test all functions before it is sent out.

• Enhanced Packaging: All items will be shipped using double-box packaging for maximum protection during transit.

Return & Refund Policy:

• All sales are final. Due to the nature of this item, we cannot accept refunds or exchanges for cosmetic reasons.

• Replacements Only: We will only offer a replacement if there is a verified functional defect. No monetary refunds will be issued.

• Video Proof Required: To qualify for a replacement, you must provide a clear, continuous unboxing video starting from the opening of the outer shipping box. Photo evidence will not be accepted.

Thank you for your understanding as we work to ensure you receive a high-quality product.