Frequently Asked Questions
Everything you need to know about shopping at Music Plaza
How do you ensure instruments are not damaged during shipping?
We use professional-grade, shock-absorbent packaging and double-walled boxes for all instruments. Each item is inspected and tuned by our specialists before being securely packed to ensure it arrives in perfect playing condition.
What is your return policy for audio equipment and instruments?
We offer a 30-day return policy for most items. Products must be in their original packaging and original condition. Please note that items like reeds, mouthpieces, and in-ear monitors cannot be returned once opened for hygiene reasons.
Do the instruments come with a manufacturer warranty?
Yes, all new instruments sold at Music Plaza come with a full manufacturer's warranty. The duration and coverage vary by brand, typically ranging from one to five years.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner for a gig or session.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and import duties are calculated at checkout based on your specific location and the weight of the items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for high-value instrument purchases.